Predictive Dialer Software Market Analysis Report By Component, By Deployment, By Enterprise Size, By End Use, By Region And Segment Forecasts From 2021 To 2028

Synopsis

With reference to the report published, the global predictive dialer software market size was prized by USD 1.03 billion in 2020. It is estimated to witness a 37.0% CAGR from 2021 to 2028.

Drivers

The rising inclination for telemarketing as a technique to join with the consumers immediately, and provide superior customer fulfillment, is anticipated to stimulate the enlargement of the market. Predictive dialer software is an automatic dialing method, which is extensively utilized in contact centers to do chronological outbound calls from a register of phone numbers. The software is able to potentially notice voicemails, detached numbers, unanswered numbers, and engaged signals and merely link up the calls, that are associated with the existing contact center manager.

The predictive dialer software calculates the correct occasion or the precise second the customer would be free to receive the next phone call, by means of the call metrics method. The software assists the contact center manager, in dialing the correct number of leads, at an accurate moment. This enhances the effectiveness of the manager, by means of dropping the number of deserted phone calls. Moreover, the software is able to help out industries, in uniformly allocating the staff workload. Finally, the software reduces everyday work and increases the competence of the contact center manager.

Restraints

A variety of issues, like the probable malfunctioning of the predictive algorithms as well as the incapability to precisely notice the answering machines, are estimated to restrict the enlargement of the market for predictive dialer software.

Even though the algorithm is intended to assist businesses in linking with new customers and leads, it may perhaps be unsuccessful, sometimes, to make sure the availability of the manager. However, due to its diverse features, for example, touch-tone opt-out options, automated messages, and live call transfer, the businesses are accepting the software.

Enterprise Size Insight

The large enterprise's sector retained, above 54.0% revenue share in 2020 and directed the predictive dialer software market. The implementation of predictive dialer software for customer support activities, cold-calling, and indoor sales is incessantly rising. Since it is characteristically intended to manage a huge figure of the customers’ calls in an extremely small time phase; predictive dialer software is competent to help large enterprises.

Due to the sophisticated algorithms introduced in the software, to decrease the waiting time and increase the effectiveness of the manager, contact center manager in large enterprises are extensively utilizing this software.

The small & medium enterprises division is projected to observe the highest expansion, throughout the forecast period. The predictive dialer software usually decreases the amount of dropped calls and therefore the inactive time of the manager. Besides, the software permits managers to open past CRM information so that they can efficiently deal with customer questions. Therefore, small & medium enterprises are extensively taking up predictive dialer software as a means to concurrently make extra contacts and augment the Return on Investment (ROI).

Deployment Insight

The on-premise section retained above 55.0% revenue share, in 2020 and dominated the predictive dialer software market. Businesses prefer a hybrid cloud that includes, in any case, one public cloud plus an on-premise arrangement. The businesses are utilizing the public cloud arrangement for the novel sites and new-fangled assignments but continuing to uphold an on-premise structure for ready client information. The hybrid method permits the business to make use of the scalability and cost-effectiveness linked with the cloud setting, with no revealing important information as well as relevance, to third-party vulnerabilities.

The cloud section is likely to observe the highest enlargement, during the forecast period. The expansion can be credited to the increasing acceptance of cloud-based software via companies, to get rid of the operating costs and annoyance, linked with the organization of on-premise structure. The cloud-based arrangement permits businesses to apply minimum resources for software as well as hardware. Due to their flawless combination ability, cloud-based systems are, moreover preferential.

Component Insight

The software sector held above 68.0% revenue share in 2020 and ruled the predictive dialer software market. The predictive dialer software can efficiently hop counterfeit numbers and busy signals, thus serving agents, in growing the client calling speed. Furthermore, the software assists managers in improving customer experience, by means of dropping the length of the regular phone call. Thus, normally the companies are taking up the predictive dialer software, to decrease inactive time.

The services sector is expected to observe the highest expansion, during the forecast period. The services division has been additionally segmented into the managed services, support & maintenance, training & consulting, and integration & deployment. The companies are choosing predictive dialer software that is well-suited with their presented arrangement. The software comprises a wide-ranging and effortlessly available Application Program Interface (API) to permit flawless incorporation of the software with additional applications of the business.

End-Use Insight

The IT & telecom sector held above 27.0% revenue share, in 2020 and dominated the market. A predictive dialer is an automatic dialing arrangement, which is capable of possibly permits the IT & telecom contact centers, to considerably boost the number of outbound phone calls.

The system connects the manager to a phone call, provided that the phone call is responded to by the client. Moreover, it prevents the time exhausted on managing disconnected lines, unanswered calls, answering fax machines, busy signals, as well as some additional automated response systems.

The government sector is expected to record the highest CAGR, during the forecast period. The development can be accredited to the increasing necessity for rolling out proficient public services. Government organizations are extensively implementing predictive dialer software to give excellent services to the community. Many companies are giving several automatic, user-friendly, communications resolutions designed for the central, state as well as local government organizations and agencies.

Regional Insight

The Asia Pacific market is anticipated to come out as the highest developing regional market, during the forecast period. The increasing acceptance of the predictive dialer systems, equally by small & medium and large enterprises, is projected to stimulate the enlargement of the provincial market. The major acceptance of commercial and cloud-based structures is expected to perform a vital function in powering the expansion of the local market.

Enterprises in the Asia Pacific are growing their expenditure for the technology, raising their funds for the IT sector, and digitalizing their business procedures, in this manner, opening development prospects for the provincial market.

In 2020, North America held more than 36.0% revenue share and ruled the global market. North America is the homeland of some of the famous market players. A huge number of contact centers, functional in North America, are furthermore encouraging the implementation of predictive dialer systems, within the region. The local contact centers are aggressively accepting these systems to provide information more effectively, precisely perform in-house procedures, and modernize their business.

Companies

The market is extremely split in nature. Major players of the market are implementing a variety of plans, for example, product modernization, research & development programs, planned joint ventures, mergers & acquisitions, and geological growth, to strengthen their grip in the market.

The companies are concentrating on presenting, equally on-premise and cloud-based software solutions, to large enterprises. These resolutions are intended to assist the enterprises to professionally deal with the high-touch and high-volume automatic multichannel promotion.

Some of the companies for the predictive dialer software market are:

    • Ytel Inc.
    • Star2Billing S.L.
    • Phone Burner
    • Five9, Inc.
    • Chase Data Corporation
    • Vanilla Soft
    • Ring Central, Inc.
    • NICE in Contact
    • Convoso
    • Agile CRM

Report Scope

Segments Covered in the Report

The report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends and opportunities in each of the sub-segments from 2016 to 2028. For the purpose of this study, Million Insights has segmented the global predictive dialer software market report based on component, deployment, enterprise size, end-use, and region:

• Component Outlook (Revenue, USD Million, 2016 - 2028)
    • Software
    • Services
        • Integration & Deployment
        • Support & Maintenance
        • Training & Consulting
        • Managed Services

• Deployment Outlook (Revenue, USD Million, 2016 - 2028)
    • Cloud
    • On-premise

• Enterprise Size Outlook (Revenue, USD Million, 2016 - 2028)
    • Large Enterprises
    • Small & Medium Enterprises

• End-use Outlook (Revenue, USD Million, 2016 - 2028)
    • BFSI
    • Government
    • Healthcare
    • IT & Telecom
    • Others

• Regional Outlook (Revenue, USD Million, 2016 - 2028)
    • North America
        • U.S.
        • Canada
    • Europe
        • Germany
        • U.K.
    • The Asia Pacific
        • China
        • India
        • Japan
    • Latin America
        • Brazil
    • Middle East & Africa