Customer FAQ

Which delivery format should I select?
The list of formats of product is available on the right hand side of each product page. You can also view more details on format/license types by clicking the “?” icon against each license type. There are various licenses available in electronic format. • Single User License: Allows one person, typically the buyer, to have access to the ordered product. The ordered product cannot be distributed to anyone else. • Multi-user License: Allows the ordered product to be shared among a maximum of 5 people within your organization. • Enterprise-user License: Allows the product to be shared among all employees of your organization regardless of their geographical location. Hard Copy: Based on customer request, product will be shipped to you in either hard or soft cover format after receipt of your order and payment. 

What ordering methods are available?
Our reports ordering method is as follows: Order Online: This is the quickest method of placing your order with us. From our product pages, simply select the format of the product you wish to order on the right hand side of the screen, and then click the "Buy Now" button underneath to add that format option to your Shopping Basket. Our website will forward you to your Shopping Basket screen from which you can check out, or continue shopping. 

How do I access my Shopping Basket?
When you have completed adding products to your basket you can review all the contents by clicking the Checkout button on the top right of our website. 

How do I edit the contents of the Basket?
On your Shopping Basket screen you can amend the quantity of a product you wish to purchase by selecting the required number from the quantity drop down beside near the left of the Shopping Basket screen, or remove a product by clicking the "Remove" link. 

What is the checkout process?
Once you are satisfied that you have all the products you require in your Basket, click the "Buy Now" button on your Shopping Basket screen to begin checking out. If you are not a registered user, you will have to register at this time, to provide your invoice address and delivery address (if applicable). You can then choose your payment method and confirm your order. If you have any problems related to ordering, please contact us using the Contact Us page.

I have not received my electronic product yet, what should I do?
In order to ensure the successful delivery of your order please ensure that there is adequate room in your inbox to receive larger emails. Also, check that your email account is configured to receive both PDF and Word document attachments. It may be necessary to contact your administrator to ensure the email will not be trapped by a spam filter. If you need to contact us, please find our contact details at Contact Us page.

Do Million Insights require payment before order dispatch?
Due to the nature of the products we sell we're afraid that we are not able to arrange for dispatch of an order until payment has been received in full against that order.

What is Million Insights refund/return policy?
Due to the nature of the products we sell (being information based they are essentially consumed as they are purchased and cannot easily be returned) we do not provide refunds for orders, or accept returns. Try to read all available information about a product and if you have any questions please feel free to click on the "Email Us" at the right hand side of each product page to submit a query to us. A member of our Customer Service Dept. would be more than happy to revert back to you with more information, or refer your query as necessary. 

What is Million Insights cancellation policy?
In general Million Insights cannot accept the cancellation of an order once it has been placed. When placing an order with Million Insights, you agree to our Terms and Conditions which can be seen at https://www.millioninsights.com/info/purchase-licensing-agreement

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