Unified Communications Market Size, Share & Trends Analysis Report By Product, By Solution, By Organization Size, By Application, By Region And Segment Forecasts From 2022 To 2030

Report ID: MN17618450  |  Published: November 2022  |  No of Pages: 300
Format: Electronic (PDF)  |  Industry: Telecommunications & Networks

The global unified communications market is estimated to reach USD 417.86 billion by 2030, registering a CAGR of 17.7% from 2022 to 2030. In both developing and established countries, the widespread use of smartphones and services such as 4G LTE is fueling the market growth. Smartphones can now handle the majority of communication functions that a desktop computer would normally be able to as a result of rapid technological advancements. The availability of low-cost handsets, declining voice calling rates, and the adoption and development of new technologies by mobile carriers are further factors contributing to the expansion of the smartphone market in developing countries, thus, broadening the business reach.

Ever since Bring Your Own Device (BYOD) became a key trend in the market, the provision of a mobile workforce and hybrid workplace became possible. The conventional workplace culture that relied heavily on desktops, PCs, and computers for business communications is being replaced by smart appliances. Employees can stay connected at all times and from any location thanks to mobile devices that support UC. Employees must therefore work remotely in order to increase productivity, moving beyond a single desktop workstation.

The unified communication sector has been evolving for over a decade. The development of integrated communications devices enables organizations to seamlessly collaborate and streamline corporate operations. Furthermore, UC-based businesses emphasize simplifying their solutions to make the services simpler to adopt, manage, and buy. In order to build new solutions and enhance existing ones, it is now more important than ever to consider customer use cases and past user experience. This is projected to drive market growth in the forthcoming years.

Additionally, as business communications grow, associations are searching for ways to manage complexity, rein costs, and boost overall operational efficiency. As a result, the demand for UC is booming and is often delivered using a cloud-based or hosted UCaaS architecture. Associations are updating their business strategies to increase their adaptability, efficiency, and agility. Moreover, in the ever-shifting business environment, real-time data, video communications, and telephony technology becomes essential to business operations. As a result, associations are using cutting-edge UC solutions to improve internal and external communications and collaborations with clients, suppliers, and distant personnel.

Unified Communications Market Report Key Takeaways

  • The COVID-19 pandemic implored employers to adopt unified communications to promote work-from-home operations. A paradigm shift in communication procedures is expected as a result of the COVID-19 pandemic in sectors including healthcare, educational institutions, and governmental organizations
  • The on-premise product type emerged as the leading segment and accounted for a revenue share of 49.2% in 2021 with 49.2% of the global share. However, owing to the difficulties in deploying and managing a modern full-stack UC platform, sales of the recent on-premise unified communications licenses and systems are predicted to plummet
  • The hosted UC product segment is set to showcase the highest CAGR of 20.6% by 2030 due to lower capital expenditure, total ownership costs, and operating expenses
  • Geographically, Europe dominated the market in 2021 and Asia Pacific is anticipated to dominate the global market, exhibiting a CAGR of 20.3% from 2022 to 2030


Unified Communications Market Segments

  • Unified Communications Product Outlook (Revenue, USD Billion, 2018 - 2030)
    • Hosted
    • On-premise
  • Unified Communications Solution Outlook (Revenue, USD Billion, 2018 - 2030)
    • Instant & Unified Messaging
    • Audio & Video Conferencing
    • IP Telephony
    • Others
  • Unified Communications Organization Size Outlook (Revenue, USD Billion, 2018 - 2030)
    • SMEs
    • Large Enterprises
  • Unified Communications Application Outlook (Revenue, USD Billion, 2018 - 2030)
    • Enterprises
    • Education
    • Government
    • Healthcare
    • Others
  • Unified Communications Regional Outlook (Revenue, USD Billion, 2018 - 2030)
    • North America
      • U.S.
      • Canada
      • Mexico
    • Europe
      • Germany
      • U.K.
    • Asia Pacific
      • China
      • India
      • Japan
      • South Korea
      • Australia
      • New Zealand
    • South America
      • Brazil
    • Middle East and Africa 
  • List of Key Players in Unified Communication Market
    • Alcatel-Lucent Enterprise
    • Avaya Inc.
    • Cisco Systems Inc.
    • Microsoft Corporation
    • Mitel Network Corporation
    • NEC Corporation
    • Poly (Platonics Inc.)
    • Unify (Atos SE)
    • Verizon Communications Inc.
    • Tata Communications
    • IBM Corporation
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